COVID-19 INFORMATION

COVID-19 INFORMATION

PLEASE NOTE THAT WONDERLAND SPIEGELTENT HAS A COVID-19 PLAN IN PLACE AND ALL PATRONS ARE REQUIRED TO ADHERE TO THE FOLLOWING CONDITIONS.

PATRONS ARE ASKED TO LIMIT THEIR MOVEMENT THROUGHOUT THE VENUE AND TO STAY IN THEIR SEATS AS MUCH AS POSSIBLE AND TO LIMIT THEIR VISITS TO THE BAR. PATRONS AT A BOOTH OR TABLE CAN ORDER FROM THEIR SEATS. WE HAVE JUST JOINED MR YUM FOR EASIER ORDERING AND LESS FOOT TRAFFIC WITHIN THE WONDERLAND SPIEGELTENT FESTIVAL HUB. MR YUM ALLOWS PATRONS TO ORDER FROM THEIR BOOTH OR TABLE WITHOUT GOING TO THE BAR.

ENTRY AND EXIT TO AND FROM THE SPIEGELTENT WILL BE DIVIDED INTO THREE SEATING AREAS, PATRONS ARE ASKED TO LISTEN AND FOLLOW THE INSTRUCTIONS THROUGH ANNOUNCMENTS.

  • If Wonderland Entertainment and Leisure requires cancelling tickets and/or the event due to COVID-19 related issues you will be refunded your purchase (excluding transaction/booking fee).

  • You may be questioned upon your arrival from staff regarding COVID-19 and if you are suffering any symptoms.

  • You must sanitise your hand upon entry and maintain good hand hygiene during your visit.

  • Wonderland Entertainment and Leisure will collect contact details for each patron that creates a booking (either electronically or manually upon entry) for the purpose of contact tracing.

  • You must maintain social distance during your visit with all patrons and staff (excluding the members of your household).

  • You must follow staff advise and instructions throughout your visit.

  • WEL will not be responsible for any claim or liability if you acquire COVID-19 as a result of your attendance.

  • In the case that a patron at the event is suspected or confirmed of contracting COVID-19 your contact information may be used for contact tracing and potentially given to a third party for this reason.

Do not attend the event if:

  • You are suffering any symptoms of COVID-19.

  • You have tested positive to COVID-19 in the past 14 days.

  • You believe that you may have been exposed to COVID-19.

  • You have been advised or required to self-isolate or quarantine.

  WEL will offer assistance in the form of exchanges/refunds (excl booking/transaction fee) should;

 - You have contracted COVID-19

- You are required to self isolate due to COVID-19

- You are feeling unwell with Coronavirus (COVID-19) symptoms and require testing and hold tickets to an upcoming performance.

- In the event of Government border restrictions that prevent you from attending the Event

To receive assistant you must contact WEL no later than 8 hours prior to your scheduled event via email functions@wonderlandspiegeltent.com.au as well as provide proof of the COVID-19 related reason that you’re unable to attend.